Brightree Resupply
Fulfill more orders, manage electronic documentation, and keep every patient engaged in their therapy with Brightree patient resupply software.
Automated resupply systems have the potential to drive your revenue higher and increase patient retention - so why wait?
With Brightree Resupply, you’re able to design patient-centered digital avenues for order generation, documentation, and billing that use software automations to take the heavy lifting off of your staff’s shoulders.
When patients can easily place and receive resupply orders using digital platforms, you spend less time managing manual processes and multiple to-do lists – and more time providing patient care. By reducing employee touches and allowing sophisticated software to identify and complete resupply tasks, you’re able to:
- Let people work with patients while software handles the data
- Complete more orders, more frequently for increased revenue
- Help ensure accurate documentation and maintain compliance
Watch how one of our customers increased items per order by 42% and revenue by 46% using our Resupply solution.
Connect, SNAP, and Essentials
offer multi-channel engagement and workflow automation software that is continually enhanced for more benefits.
Patient-centered Voice Services
offers flexible patient communications that go beyond calls to simplify care experiences.
Order Processing
automates services and support efficiencies, including verifying insurance eligibility and reviewing orders for accuracy.
Data and analytics
give you simple and scalable data for actionable insights into your business performance.
Why automate resupply with Brightree?
- Generate, verify, and send orders without manual entry
- Establish thoughtful, proactive automated communication with patients
- Meet modern patient expectations with digital ordering options
- Remove bottlenecks and reduce errors completing complex documentation
Brightree Connect
Our original lower-touch resupply solution, Connect helps you establish a digital workflow that automatically identifies patients that are eligible for resupply, guides them through an automated ordering process, and verifies accurate insurance and billing information. This solution encompasses multiple disease states and allows your team to manually manage documents if desired.
SNAP
For HME businesses ready to scale their operations to meet larger goals, SNAP dramatically reduces employee touches with advanced software processes that monitor orders, performance, and patient eligibility in real-time. If you’re looking to ramp up your resupply profitability for a growing patient base, SNAP allows you to meet objectives without hiring more staff.
Resupply Voice Services
Stay fully connected with live and AI-powered inbound and outbound patient outreach designed for 24/7 convenience. Voice Services combines dedicated, knowledgeable agents with intelligent AI to act as a seamless extension of your team, offering real-time, personalized support when patients need it most. Together, our experienced industry professionals and AI solutions help make it easier for patients to get answers, place orders, and manage their care on their schedule.
Resupply Essentials
Manage your recurring resupply workflows efficiently with automated patient outreach, applied payer and product rules for compliant orders, and scheduled shipping. Designed for small and regional HME providers, it works alongside your current billing system and allows minimal disruption to existing workflows through flexible configuration and self guided implementation.
Resupply Order Processing
Securely store and access insurance verifications, CMNs, prior authorizations, payer requirements, and more. Our Order processing service offers live support plus automated workflows that help you keep your electronic records organized and easily accessible whenever you need them.
Resupply Analytics dashboards
Brightree Advanced Analytics identifies and assess key performance indicators for your resupply program. This comprehensive platform analyzes your program metrics against industry benchmarks, eliminating the need to manually run reports and track data. We’re here to help you define data trends and shape better outcomes for your revenue, your patients, and your business.
Multiple modalities for your patients
Brightree Resupply is a fully integrated, turnkey solution that includes customizable features to help you manage multiple aspects of patient care.
Interactive Voice Response (IVR)
Advanced voice recognition software makes no-touch resupply simple and seamless for your patients. Patients who prefer to connect over the phone can place orders, make payments, and keep their treatment on track without employee involvement.
Guided calling
Our payer-compliant guided calling scripts allow your staff to manage and direct patient calls with maximum efficiency. Often a combination of IVR and live calling, these custom communication workflows make sure each patient can easily access the information they need.
For patients who prefer electronic communication, e-mail sparks a significant percentage of orders each month. With our e-mail solution, your patients receive automated and personalized messages to help them manage their health with on-time resupply orders.
Mobile app
Give patients 24/7 access to their resupply information with a mobile app that provides secure, intuitive communication options. Connect with patients wherever they are and instill trust in your program through consistent notifications and updates.
Online portal
Using a brandable, web-based patient portal empowers patients to take an active role in their treatment, giving them anytime access to their resupply schedule, treatment plan, and billing information.
Scheduled order
For patients who prefer to “set it and forget it,” scheduled ordering gives them the power to request and receive orders on a regular cycle. Combined with Brightree AutoPAY, this solution helps keep both patients’ health and payments on track.
Resources
See Brightree in action
© Brightree. All rights reserved.