HME sees boosts in collections and morale with Brightree’s Live Call

In a climate with high turnover rates and difficulty hiring experienced employees, Reliable Respiratory in Norwood, Massachusetts, has found a service that helps by improving employee morale while increasing collections to the tune of $22,000 per month for the business.

The HME first turned to Brightree Patient Collections in 2016 and then added the Live Agent service last year to handle all their inbound calls. As a result, they’re saving 2 full-time employees and reducing frustration levels for staff.    Hear how.