Brightree Customer Support
Premium support from a team of experts: Discover why 90% of our clients rate Brightree customer support as “excellent.”
Because we’re dedicated to your success, the Brightree customer support is standing by to help our valued clients with extensive support across a variety of channels.
Brightree customers enjoy extended weekday customer service via chat, email and phone, and after-hours access in case of emergency or crisis, every day of the year. And it’s all delivered by experts with extensive industry knowledge and application experience.
On top of that, there’s a vast knowledge base of archived info available at all times on the Brightree portal. We also carry out regular surveys to help proactively meet our clients’ needs. It’s all part of our mission to provide the best possible care to the family of Brightree customers.
Superior support starts with the Brightree Community
A better way to engage
Brightree Community lets you log and manage cases with our support team, submit and vote on product ideas, and improve proficiency via Brightree University.
Brightree forum
Engage with your peers on industry best practices, ask a question, or get help in our searchable forum and content database — one of the industry’s most robust.
Skip the call with self-service
Get answers to product questions with learning media, knowledge articles, on-demand training videos and other helpful tools.
Stay up to date
Stay up to date on the latest announcements from the Brightree support team, and enjoy plenty of advance planning with our live training schedule.
Brightree HME and Pharmacy support
Brightree provide solutions to post-acute care providers (HME, DME & pharmacy home infusion).
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